If the background is black, you are using a transparent image, one that is meant to go on a colored background. You’ll either need to get an non-transparent version, or you need to flatten this image in photo editing software.
To easily fix this without Photoshop or other image editing software, try LunaPic.
- Go to http://www166.lunapic.com/editor/ and upload your image
- Click File
- Click Save
- Choose .jpg from the list of formats
- Save the file to your computer
- Now you can upload the file into Ministry Sync.
If the colors themselves aren’t quite right, the simplest solution is to try using a .PNG version of the image instead of a .JPG. PNGs have more available colors to choose from.
A more technical solution is to upload an RGB version of your image, which will print in the correct CMYK colors. Talk to your graphics person to get a RGB version of your image.